Account Manager Project Manager – Creative Agency

Your tasks

We are looking for an organised, client-focused Account Manager / Project Manager to look after a portfolio of client accounts and make sure creative work is delivered on time, on brief, and on budget. You will be the main point of contact for clients, turning their business goals into clear briefs for the creative team and managing projects from kick-off to final delivery across branding, digital, social, content, video and campaign work. You will work closely with designers, copywriters, strategists, producers and external vendors, keeping everyone aligned and projects moving.

1. Client Relationship Management

• Act as the day-to-day point of contact for assigned client accounts.

• Build strong, trusted relationships with clients and understand their business, brand and goals.

• Lead client meetings, status calls and presentations, and follow up with clear notes and next steps.

• Manage client expectations on scope, timelines and budgets, and handle feedback professionally.

• Spot opportunities to grow accounts through new projects or extended scope.

1. Briefing and Scoping

• Gather client requirements and write clear creative briefs that set the team up to succeed.

• Prepare scopes of work, estimates and quotes with input from creative and production leads.

• Flag scope changes early and manage change requests and client approvals.

1. Project Planning and Delivery

• Plan projects from kick-off to delivery, including timelines, milestones, resources and dependencies.

• Coordinate designers, copywriters, motion designers, developers and freelancers to deliver on time.

• Run several projects at once, prioritising workload and resolving bottlenecks.

• Manage review and approval rounds, making sure client feedback is consolidated and clear.

• Check that all deliverables meet the brief, brand guidelines and quality standards before they go to clients.

1. Budget and Commercial Management

• Track project budgets, hours and costs against estimates.

• Manage third-party vendors such as production houses, printers and media suppliers.

• Support invoicing, purchase orders and monthly account reporting.

1. Reporting and Process

• Keep project management tools (e.g. Asana, monday.com, Trello, Jira) up to date with accurate status.

• Prepare regular status reports and post-project reviews, capturing lessons learned.

• Help improve agency workflows, templates and ways of working.

Requirements

Requirements and Qualifications

• 3–5 years of experience in account management, project management or client servicing at a creative, digital or advertising agency.

• Proven experience managing multiple clients and projects at once, across disciplines such as branding, digital, social, content or video.

• Bachelor's degree in Marketing, Communications, Business, Design or a related field.

• Strong understanding of the creative process and production workflows, from brief to final artwork.

• Excellent communication and presentation skills, with the confidence to manage senior client stakeholders.

• Solid commercial awareness, including scoping, estimating and budget tracking.

• Hands-on experience with project management tools; experience with time-tracking or resourcing tools is a plus.

• Organised, calm under pressure and comfortable with changing priorities and tight deadlines.

• Fluent in English; additional regional languages are an advantage.

What we offer

• Variety of work: work across a mix of clients, industries and creative disciplines, from brand identity to campaigns and content.

• Real ownership: be the person clients trust and the creative team relies on to get great work out the door.

• Growth and exposure: work alongside creative and strategy leads, with room to grow into senior account or client service roles.

Other

Location: Singapore