Complaints Specialist

The Company An established and growing automotive finance provider, known for excellent customer service and long-term client relationships. A values-led culture and a supportive team environment make this a great place to build your career. The Role Join the Credit Operations team as a Complaints Specialist , managing regulated complaints and complex enquiries. You'll ensure full compliance with FCA, FOS, and GDPR standards while helping customers reach fair and timely resolutions. Key responsibilities: Manage written and verbal complaints within FCA timeframes

Handle third-party queries and SARs

Maintain accurate case records

Liaise with internal teams and external partners

Own each case from start to resolution

Meet personal and team KPIs

About You You’re experienced, empathetic, and confident handling complaints in a regulated setting. A strong communicator who thrives under pressure and takes pride in delivering fair outcomes. Requirements: 2+ years in complaints handling (financial services)

Automotive finance experience (essential)

Strong knowledge of FCA/FOS/GDPR rules

Excellent written and verbal skills

Strong attention to detail and case management experience

Proficient in MS Word and Excel

What’s on Offer Competitive salary + bonus

Pension, healthcare, and benefits

Career development support

Friendly, inclusive team culture

Apply now to join a trusted business where your work makes a real difference.