ADMISSIONS OPERATIONS AND ENROLMENT MANAGER

JOB TITLE: ADMISSIONS OPERATIONS AND ENROLMENT MANAGER

ABOUT RD American School partners exclusively with Riverdale Country School - one of America's top-ranked private schools. We are more than an educational institution - we are an accelerator of learning. Our approach is grounded in cognitive science and modern pedagogy, empowering students to thrive in a complex, fast-changing world.

ROLE

The Admissions Operations & Enrolment Manager is responsible for delivering an exceptional admissions journey through operational excellence. This role oversees the end-to-end operational experience for prospective and newly enrolled families, ensuring every interaction is professional, efficient and aligned with RD American School’s commitment to premium service.

The role leads the Admissions Operations team across enquiry management, admissions administration, enrolment and registrar services, and admissions events. Working closely with the Head of Admissions and Admissions Acquisition team, the incumbent ensures that every prospective family experiences a seamless transition from first enquiry to their child’s first day of school.

JOB RESPONSIBILITIES

Enquiry & Visitor Experience

• Lead the operational management of all first-touch interactions with prospective families, ensuring every enquiry receives a prompt, professional and personalized response.
• Manage the school’s enquiry management process across all communication channels.
• Oversee reception operations to ensure a welcoming and premium visitor experience.
• Monitor enquiry response times and service level agreements (SLAs).
• Ensure accurate recording and maintenance of enquiries within the CRM system.
• Coordinate campus tours and visitor appointments.
• Establish and maintain customer service standards for all front-facing admissions staff.
• Monitor enquiry quality and recommend process improvements.
• Train and coach reception and admissions support staff on customer experience standards.

Admissions Administration

• Manage the administrative processes supporting student recruitment while ensuring efficiency, accuracy and compliance.
• Oversee the application process from submission through admissions decision.
• Verify supporting documentation and maintain application completeness.
• Coordinate admissions assessments and interview scheduling.
• Prepare and issue admissions documentation including offers and supporting communications.
• Maintain admissions records and workflow tracking.
• Develop and continuously improve admissions operating procedures.
• Ensure timely communication with prospective families throughout the admissions process.
• Produce operational reports and admissions administration metrics.

Enrolment & Registrar Services

• Lead all enrolment administration and student records management to ensure a smooth transition from accepted applicant to enrolled student. Manage enrolment documentation and contract administration.
• Coordinate student onboarding processes with internal departments.
• Maintain accurate student records within the Student Information System (SIS).
• Ensure compliance with school policies and regulatory requirements.
• Coordinate deposit and enrolment documentation with the Finance team.
• Oversee registrar-related documentation and student file management.
• Support government reporting and audit requirements where applicable.
• Ensure data accuracy, confidentiality and compliance with PDPA requirements.

Admissions Events &Family Engagement

• Plan and oversee the operational delivery of admissions events that strengthen the school’s recruitment and onboarding experience. Lead the operational planning and execution of admissions-related events.
• Coordinate Open Houses, Information Sessions, Campus Tours, Orientation Program and Assessment Days.
• Manage event logistics, registrations and staffing.
• Coordinate vendors, venue setup and operational readiness.
• Prepare event materials and admissions resources.
• Monitor attendance and event outcomes.
• Conduct post-event evaluations and recommend improvements.
• Support school-wide events that contribute to admissions and family engagement objectives.

Operations Leadership &Continuous Improvement

• Provide leadership to the Admissions Operations team while continuously improving systems, workflows and service delivery.
• Lead, coach and develop the Admissions Operations team.
• Allocate resources across administration, reception, enrolment and event functions.
• Build cross-functional capabilities to ensure operational flexibility.
• Develop and maintain Standard Operating Procedures (SOPs).
• Monitor operational KPIs and service quality.
• Identify opportunities to improve efficiency through process redesign and automation.
• Foster a culture of accountability, collaboration and continuous improvement.
• Partner closely with the Admissions Acquisition team to ensure operational excellence supports recruitment objectives.

REQUIREMENTS

Education & Experience

• Bachelor’s degree in Business, Education, Hospitality, Operations Management or a related discipline.
• Minimum 5 years’ experience in admissions operations, student administration, customer service or operations management, preferably within an international school or service-oriented organization.
• Demonstrated experience leading operational teams and improving administrative processes.
• Experience with CRM and Student Information Systems (SIS) is highly desirable
• Lead by example and uphold the highest standards of professionalism and service.
• Foster a culture of collaboration, accountability and continuous improvement.
• Empower team members through coaching, clear expectations and regular feedback.
• Champion operational excellence while remaining adaptable to the evolving needs of the school.
• Build trusted relationships with families and colleagues through integrity, empathy and responsiveness.

Skills & Competencies

• Strong operational leadership and people management skills with ability to motivate and develop team members
• Excellent organizational and project management capabilities
• Able to manage event operations from planning to logistics and execution
• Outstanding communication and interpersonal skills with cultural sensitivity
• Customer-focused mindset with ability to handle challenging situations professionally
• Proficiency in Microsoft Office Suite and database management
• Strong analytical skills and attention to detail
• Ability to work under pressure and manage multiple priorities
• Flexibility to work occasional evenings and weekends for events
• Understanding of compliance requirements in Singapore's private education sector
• Proven expertise in driving process improvement initiatives and enhancing operational efficiency

Personal Attributes

• Professional demeanor and ability to represent the school with integrity
• Collaborative approach and ability to work effectively in cross-functional teams
• Solution-focused with proactive approach to challenges
• Adaptability to fast-paced international school environment and stays calm under pressure
• Highly organized and detail oriented
• Strong ownership and accountability
• Commitment to continuous improvement and professional development

At RD American School, you’ll be part of a forward-thinking team shaping the future of education. You’ll have the opportunity to innovate, lead, and make a meaningful impact on learners and families across the region.