Customer Service and Container Management Intern (March to August 2027)

Your tasks

Customer Service Department

• Process customers’ bookings through emails.
• Respond promptly to customer inquiries and request.
• Advise sailing schedule to customer.
• Update of SOC rates into the in-house booking system.
• Create SOC TS DG items application.
• Release of DG stickers.

Container Management Department

• Monitor the container inventory to ensure sufficient containers to meet sales demand.
• Submission of waiver (Detention charges, damage charges or any charges related to equipment).
• Ensure the valid detention charges, damage charges or others relevant charges are collected from shipper/consignee.
• Ensure the data are EDI & update correctly and timely in DCS.
• Arrange trucking service for empty repo, on/offhire with trucking company.
• Report preparation for trucking, empty repositioning, costing, on/off hire and free use.
• Report preparation such as daily inventory report, long stay container in depot.

Requirements

• Equipped with good numeracy skills
• Strong communication and interpersonal skills, with the ability to work collaboratively
• Meticulous with details, possesses positive learning attitude and able to cope with fast pace working environment
• Proficient in MS Words & Excel