Razer Gold Product Owner – AI Digital Wallet

Your tasks

Job Responsibilities We are seeking a highly motivated and forward-thinking AI Product Owner to drive the integration of Artificial Intelligence (AI) capabilities into the Razer Gold Digital Wallet ecosystem. This role plays a critical part in shaping intelligent wallet experiences, optimizing payment operations, and enabling data-driven decision-making across global markets.

The position sits at the intersection of product, data, engineering, risk, and operations, translating business needs into scalable AI-powered solutions. The ideal candidate combines strong product management fundamentals with a practical understanding of AI/ML applications in fintech, such as fraud detection, transaction monitoring, personalization, automation, and operational intelligence.

This role offers a front-row seat to building the next generation of intelligent digital wallet capabilities, improving user experience, operational efficiency, and platform scalability across the Razer Gold ecosystem.

AI Product Strategy and Roadmap

• Define and drive the product vision and roadmap for AI-enabled capabilities within the Razer Gold Digital Wallet platform
• Identify high-impact opportunities to apply AI to improve wallet performance, risk management, operational efficiency, and customer experience
• Translate business problems into clear AI use cases, including automation, predictive analytics, and intelligent decision-making
• Prioritize AI initiatives based on business value, feasibility, and regulatory considerations

AI Use Case Development and Delivery

• Lead the design and delivery of AI-powered wallet features such as:
• Fraud and risk detection
• Transaction monitoring and anomaly detection
• Customer behavior and spending insights
• Intelligent routing and payment optimization
• Automated operational workflows
• Customer support automation and chatbot capabilities
• Work closely with data science and engineering teams to define model requirements, performance metrics, and deployment strategies
• Ensure AI models are production-ready, reliable, and scalable within the wallet infrastructure

Cross-Functional Collaboration

• Partner with data science, engineering, risk, compliance, finance, and operations teams to deliver AI-driven product capabilities
• Collaborate with legal and compliance teams to ensure responsible and compliant use of AI across jurisdictions
• Act as the bridge between technical AI teams and business stakeholders

Data and Performance Management

• Define success metrics and monitor performance of AI-driven features, including:
• Model accuracy and performance
• Fraud detection effectiveness
• Operational efficiency improvements
• Customer experience outcomes
• Use data insights to continuously optimize AI models and product features

Governance, Risk, and Responsible AI

• Ensure AI solutions align with internal governance standards and regulatory requirements
• Define monitoring and fallback mechanisms for AI-driven decision systems
• Support model lifecycle management, including validation, retraining, and performance monitoring
• Promote responsible and ethical AI usage within the digital wallet ecosystem

Product Delivery and Execution

• Maintain and prioritize the AI product backlog aligned with business and platform goals
• Define user stories, workflows, and acceptance criteria for AI-driven features
• Coordinate testing, deployment, and rollout of AI capabilities across environments
• Manage stakeholders and communicate progress, risks, and outcomes effectively

Requirements

You should be

• A great communicator – You are able to articulate your thoughts and complex situations in an easily understandable manner and has a good grasp of what content your audience is looking for.
• A problem solver with sense of urgency – You ask the right questions to understand a problem well and you are persistent to get things out of your way as quick as possible to get a problem resolved.

• A team player – You do not work in silo; you have to ability to see how your work affects the rest of your teammates and keep a lookout for them.
• A growth mindset and great curiosity – You are curious by nature to understand things in depth and find yourself always hungry to learn new things.

• Bachelor’s degree in Computer Science, Data Science, Artificial Intelligence, Fintech, Engineering, or a related field
• Minimum 5 years of experience in Product Management or Product Ownership roles within fintech, digital payments, or technology-driven environments
• Proven experience delivering digital wallet, mobile app, payments, or fintech products, including end-to-end product lifecycle management from concept to production (0 → 1 or scale-up)
• Hands-on experience managing mobile applications (iOS/Android), including feature design, user experience optimization, release management, and performance monitoring
• Demonstrated experience working with AI/ML-enabled products or data-driven systems
• Solid understanding of AI/ML concepts such as predictive modelling, classification and anomaly detection, model evaluation, performance monitoring, data pipelines, and model deployment
• Strong familiarity with digital wallet or payment ecosystems, including transaction flows, settlement processes, and operational workflows
• Experience working with data analytics tools such as SQL, Excel, and Business Intelligence platforms (e.g., Tableau, Power BI, Looker) to support data-driven decision-making
• Experience working in Agile/Scrum environments, including backlog management, sprint planning, and cross-functional delivery coordination
• Strong stakeholder management and cross-functional collaboration skills, with the ability to work effectively across engineering, data, risk, compliance, and business teams
• Excellent communication, documentation, and problem-solving abilities, with strong attention to detail and execution discipline
• Experience working in global digital commerce or multi-market platforms with cross-border regulatory or operational considerations
• Experience in a startup or high-growth technology environment is a plus