Team Leader (Maintenance Technician)
Must-have:Mobile
- Responsibility for daily report (delay, waiting, pending, working cases)
- Responsibility for Service Bulletin (deliver any update from Samsung to Subordinates
- Responsibility for team coaching and report subordinate performance to the supervisor
- Prepares monthly report of subordinates’ variable, overtime and bounces
- Performs other related duties
Carry out repairs to products sold by LOB, e.g. mobile phones and aiming to deliver quality after-sale service and to generate customer satisfaction and repeat sales.
Leadership and motivation skills
Influencing and employee guidance skills
Communication Skills
Presentation Skills
Leadership Skills
Time Management
- Technical and theoretical know-how on GSM
- Technical and theoretical know-how on ESD
- Technical know-how on trouble-shooting
Understanding quality of repair and its impact on revenues and profit