Customer Care Representative

Provides accurate, efficient and quality services that exceeds customers’ expectations

Adheres to escalation procedures of handling customer complaints at all times

Maintains a high degree of responsibility towards customer confidentiality

Handles warranty and out of warranty customers through informing them with their rights and duties

Performs other related duties

To provide accurate, efficient and quality services that exceeds customers’ expectations.

Impacts on the revenue and profits of the company and customer satisfaction

Affects cost of repair which has direct impact on maintenance revenue

Communication Skills

Presentation Skills

Team work

Flexibility

Know-how on how to deal with internal & external customers.

Sales skills

Awareness of front-end business cycle

Understanding Customer Satisfaction and its impact on Business

Understanding strategic relations with suppliers

How to deal with customers complaints and problems