Customer Service and Intervention Agent (Metro) M/F (ORA/ RATP DEV)
About the company
Be the customer service agent for the future Line 15 South of the Grand Paris Express. Join the Line 15 South of the Grand Paris Express operated by ORA on behalf of Île-de-France Mobilités. This new automated metro line, scheduled to enter service in April 2027, will cover 33 kilometers, cross 22 municipalities, and serve 16 stations near Paris (Pont de Sèvres to Noisy-Champs). Within a human-sized, highly committed, and caring team, you will participate in the launch of this mobility transformation adventure in Île-de-France.
Why choose the RATP group? The RATP Group is the 3rd global player in public transport, established in 15 countries and on 5 continents. Joining us means committing every day to bringing to life the values of a service essential to the daily movement of our travelers. Every day, our 71,000 employees across the world mobilize to develop, operate, maintain, and modernize innovative collective transport systems, thereby meeting the mobility needs of the cities of tomorrow. In a context of developing public transport for a less carbon-intensive world, the general interest guides our commitment. It gives meaning to our professions, binds teams together, and carries our employees through their careers. By joining us, you will develop skills throughout your professional journey within the group. You will also have the opportunity to evolve into other fields, an...
Your tasks
01.Position and Missions You will ensure the daily commercial mission to travelers (welcome, information, orientation, transport tickets, validation...) and participate in the proper functioning of the station.
Your days in a few words?
- Be the guarantor of the proper functioning and safety of the station on a daily basis
- Ensure the opening / or closing of stations
- Welcome travelers in clean and pleasant spaces, offering quality services to customers
- Inform and assist travelers as best as possible in real time
- Ensure sales, after-sales service, and assistance to travelers
- Ensure the validation of transport tickets by travelers and fight against fraud
- Handle customer complaints in the station
- Ensure the reporting of lost items
- Master the environments and installations to ensure safety and comfort for travelers in stations and on board trains
- Ensure the driving of metros if necessary as well as the management of incidents and emergencies (e.g.: evacuation in a tunnel)
- Guarantee a high level of safety in the operation of the line throughout the service (e.g.: line reconnaissance trains)
- Identify and report malfunctions of equipment in the station and restart equipment if possible.
Requirements
02.Profile sought What are the prerequisites to embark on the adventure? No diploma is required for this position; however, you must have at least 1 year of experience in a customer relations field (reception, information, sales, commerce) and have a school level in English (ability to provide information). You must be in a position to obtain the swearing-in issued by the Tribunal de Grande Instance de Paris (clean criminal record).
Your assets
- Sense of service and customer relations
- Versatility, adaptability
- Organization and reactivity
- Respect for procedures
What we offer
Trained by the company 3 months: job training, fire safety and assistance to persons level 1, electrical authorization, level 1 maintenance, manual recovery of trains... Versatile position with responsibility.
Remuneration €1,955.50/month gross, or €23,466 gross annually excluding job bonuses (night shifts, Sundays, public holidays); after 1 year, a salary increase of 7%.
The pluses
- Certifying training (fire safety and assistance to persons level 1, electrical authorization)
- Possibility of evolution
How to apply
Do you tick all the boxes or almost? Apply! We look forward to meeting you. All our professions are open to people with disabilities. By joining ORA, we offer you a CDI.
Other
Where, when, and how? Your position will be based at the Villejuif Institut Gustave Roussy station before the opening of the line, then you will be assigned to other stations. Free parking available near the stations. "You will work in the morning, during the day, or at night, including certain Saturdays, Sundays, and public holidays on a rotating basis. Information on working hours is given for indicative purposes and is subject to subsequent change."
Administrative Inquiry In accordance with law n2016-339 of March 22, 2016, and decree n2017-757 of May 3, 2017, taken in its application, an administrative inquiry will be requested from the services of the Ministry of the Interior for any candidate for this position.
03.Additional Information Contract type Indefinite Duration (CDI)