Customer Support Specialist

About the company

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Universal Team) to help us keep our clients happy and our operations smooth.

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Your tasks

• Rapidly and effectively resolve client issues: processing additional services requests for business travel bookings (European market).
• Advise clients: provide expert advice on bookings and our products.
• Communicate: engage with suppliers, hotels, and clients via email and phone.
• Work with systems: utilize CRM systems and our internal databases efficiently.

Requirements

• English proficiency: upper intermediate level (both spoken and written) plus Italian language proficiency (B2).
• Soft skills: kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick learner: ability to learn quickly and stay results-focused.
• Tech requirements: a functioning computer and microphone.
• Travel knowledge: understanding of the travel business and booking systems is an advantage.

What we offer

• Remote work: work from the comfort of your home.
• Great team: join a young and active team of super specialists.
• Flexible schedule: 5/2 from 10 a.m. to 7 p.m. GMT+3.
• Competitive salary: earn a base salary of 800 EUR plus up to 300 EUR gross bonus based on KPI.
• Challenging tasks: tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous learning: access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Perks: enjoy corporate discounts on hotels and other services.

How to apply

• Application and assessment: you'll receive an assessment link when you apply; if there's a match, you'll be invited to an interview with our HR.
• Meeting with HR: a friendly chat with our HR team.
• One minute internet speed test: just to make sure you’re all set for remote work.
• Interview results and offer!

Other

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!