Transport Allowances Officer

We have an opportunity within the Home to School Transport Team for an enthusiastic and customer-focused individual who enjoys helping families, schools and transport providers to ensure children and young people can access education safely and efficiently.

What do you need?

Transport Allowances Officer

• Excellent telephone and customer service skills.
• Good communication skills, both verbal and written.
• Computer literate with experience using Microsoft Office packages.
• Ability to work on your own initiative and manage a busy workload.
• Good organisational skills and attention to detail.
• Ability to deal with sensitive information professionally and confidentially.
• A positive and flexible attitude.
• Basic DBS clearance.

Working Hours

Transport Allowances Officer 37 hours per week. Monday to Friday. There will be three shifts on a rota basis – 7am –3pm, 8am-4pm and 9am –5pm.

What will you be doing?

Transport Allowances Officer

• Acting as the first point of contact for telephone and email enquiries relating to Home to School Transport.
• Responding to enquiries from parents, carers, schools, transport operators and internal colleagues.
• Recording and updating information accurately on relevant systems including MRI education and databases.
• Monitoring shared mailboxes and ensuring enquiries are responded to in a timely manner.
• Providing information and assisting parent's complete application forms
• Assisting with the organisation and distribution of transport-related communications and correspondence.
• Liaising with transport providers, schools and other stakeholders to support service delivery.
• Maintaining accurate records and ensuring documentation is stored appropriately.
• Supporting the wider Home to School Transport Team with administrative duties as required.
• Undertaking other grade-appropriate duties when requested.