IT Operations Manager (Applications)

Role: IT Operations Manager (Applications) JD: Nature of Services: 

1. Management of administration and support of the Authority’s IT applications and services in meeting Service Level Agreement and IT security policies.
2. Manage and monitor the incident and problem management of Authority’s IT applications and services.
3. Develop guideline, process and procedures to continuously improve incidents management, escalation and systems monitoring.
4. Manage contracts and budget of the assigned IT applications and services.
5. Provide application support in all stages of development, testing and production.

Required Role’s competencies, skills & knowledge 

1. Relevant credentials and qualifications.
2. Minimum 3 years of relevant experience in perfoming the Role.