Infrastructure Engineer

Role: Infrastructure Engineer

JD: Preferably 3+ years of relevant experience in desktop support, end-user computing or IT infrastructure operations

Strong Level 1 / Level 2 end-user support experience covering desktops, laptops, operating systems, productivity applications, printers and peripherals

Hands-on troubleshooting of hardware, software, network connectivity, access and remote-working issues

Good understanding of networking, including LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi and VPN

Experience with device provisioning, software installation, account/access configuration, onboarding and offboarding

Experience supporting infrastructure maintenance, system upgrades, migrations and technology refresh activities

Exposure to endpoint/infrastructure security, incident investigation and root-cause analysis

Experience working with vendors, service providers and business users, including contract/vendor management

Relevant certifications such as CCNA, ITIL, Microsoft or CompTIA would be advantageous