ICT Operations Support Engineer

Key Responsibilities Manage ICT service requests, incidents and operational support within agreed SLAs. Administer Microsoft 365, Intune, Entra ID and workplace technologies . Support user onboarding/offboarding, account and access management . Manage endpoint provisioning, software installation and ICT asset records. Coordinate with vendors, MSPs for service fulfilment. Monitor vendor performance, service reports and outstanding requests. Support ICT governance, audit, cybersecurity and compliance activities. Maintain operational documentation, records and audit trails. Requirements Around 4 years of relevant experience in IT Operations, IT Administration or Workplace Support. Experience with Microsoft 365, Intune, Entra ID/Active Directory . Experience with ServiceNow/ITSM, incident and service request management . Experience in user onboarding/offboarding and access administration . Experience in endpoint provisioning and asset management . Experience coordinating with vendors/MSPs . Diploma/Degree in IT, Computer Science, Information Systems or related discipline. Familiarity with WOG ICT processes and government ICT support environments is preferred.