Call Centre/ Helpdesk Support(12 hrs rotational shift)

Role: Call Centre/ Helpdesk Support(12 hrs rotational shift) Location: Depot Road JD: Job Descriptions: Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles) 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale Security event monitoring Server and network availability and performance monitoring Password reset and unlock Perform log &route [to higher tier or Resolver Team(s)]

• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure

Job Requirements: High school diploma or equivalent Experience / Knowledge in IT support will be a Major plus 12 hours rotating shift