DATA CENTRE ENGINEER
Must-have:Security
CONTACT: +65-80575158 | Email: sales@rapidsystemz.com
Shift Coverage and Manning
- Coverage shall be provided on a 12-hour shift duty cycle, on a 3 workdays / 3 days off rotation over a 2-week cycle.
- Personnel must remain attentive and responsive for the full duration of each shift
Data Centre Monitoring & Incident Management
- Monitor data centre monitoring systems for alerts, alarms, and abnormal conditions.
- Identify potential operational issues and raise incident tickets in accordance with established procedures.
- Escalate technical alerts and incidents to the appropriate Subject Matter Experts (SMEs) or support teams.
- Track incident tickets from initial reporting through resolution and closure.
- Maintain accurate records of incidents, actions taken, escalations, and status updates
Security and Access Control
- Verify and facilitate authorised visitor, contractor, and vendor access.
- Escort visitors and vendors within controlled data centre areas where required.
- Perform physical infrastructure checks, including rack access control and identification of unattended or unauthorised items.
- Maintain data centre facilities awareness (e.g. aircon leaks, temperature abnormalities).
- Follow security policies and procedures when handling customer equipment.
Documentation and Inventory
- Register equipment movement in and out of the data centre.
- Record serial numbers and equipment changes.
- Perform hardware inventory checks and asset verification.
Job Requirements
- Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred).
- Basic understanding of data centre operations, IT infrastructure, and common hardware (servers, network equipment, racks, cabling).
- Good working knowledge of Microsoft Office applications (Excel, Word, Outlook).
- Ability to follow SOPs, escalation procedures, and security requirements without close supervision.