office clerk

Company Overview

Rapid Physiocare is a leading physiotherapy clinic in Singapore specializing in neurological, orthopaedic, and musculoskeletal injury treatment. Our expert team delivers personalized care across multiple locations, serving diverse patients with advanced rehabilitation expertise.

Job Summary

You will lead daily operations and collaborate with multidisciplinary teams to ensure exceptional patient care and smooth clinic workflows. This hands-on leadership role drives operational excellence and patient satisfaction.

Responsibilities

• Lead daily clinic operations including patient registration, scheduling, and managing patient flow to optimize clinic efficiency
• Handle patient feedback professionally and empathetically to deliver exceptional patient experiences
• Manage timely and clear patient communications via WhatsApp, phone, and email to ensure effective information flow
• Coordinate care and services by acting as liaison between patients, clinicians, and administrative staff
• Oversee insurance claims, Medisave, and Letter of Guarantee processes with accuracy and compliance (full training provided)
• Coordinate with vendors, suppliers, and regulatory bodies to maintain clinic standards and compliance
• Guide and develop patient-facing staff to foster a high-performance, service-oriented culture
• Identify operational inefficiencies and implement process improvements to support clinic growth and enhance quality of care
• Monitor financial performance metrics and manage clinic supplies and facilities to maintain operational readiness

Required competencies and certifications

• Prior experience working in a specialist clinic or service line
• Diploma or degree in hospitality management

Preferred competencies and qualifications

• Background in healthcare, hospitality, or service-driven environments
• Strong interpersonal communication skills to build rapport with patients and team members
• Highly organized and detail-oriented to manage fast-paced clinic operations calmly under pressure
• Positive, professional demeanor with a solutions-focused mindset
• Business awareness with comfort in interpreting basic financial metrics
• Multilingual ability to support communication with diverse patient populations

Other Information

• Full-time preferred; part-time considered for the right candidate
• Availability required on all Saturdays or Sundays
• Ability to respond to urgent patient enquiries outside core hours (WhatsApp: 8am–9pm)
• Competitive remuneration package
• Leadership mandate with ownership of clinic operations and influence on patient experience and clinic growth
• Collaborative, supportive team environment valuing your contributions