On-site IT Support Technician (M/F)
Machine translation — original language: French.Show original
Job Description: At the client site in Cergy, you will have the following responsibilities:
- Incident and technical problem management
- Identify, analyze, and resolve technical incidents and problems encountered by users, prioritizing VIPs
- Diagnose hardware and software failures on equipment (Laptop, PC Industriel, printers, IPhone)
- Perform regular follow-up on tickets and ensure their resolution, pending status, follow-up, or escalation within the specified timeframes.
- Escalate complex problems to managers and higher-level teams if necessary.
- Technical support to users
- Provide high-quality technical support by prioritizing critical machines (PC Industriels)
- Assist users in using IT equipment (software, hardware, printers, etc.)
- Ensure user onboarding and assistance with new tools or hardware
- Planned interventions (requests)
- Perform planned interventions such as the installation and configuration of new hardware
- Participate in the deployment of new equipment and/or software.
The mission, for a minimum of 6 months, is based in Cergy, the salary is between 30 and 34ke, a B1 level of English is required. Working hours are on a rotating shift basis (6:00 AM - 8:00 PM window).
Profile Description: With a Bac+2 level of education, you have a minimum of 4 years of experience.
Required Skills
Technical Skills
- Mastery of operating systems and MDM tools (Windows, iOS, AD, Workspace One)
- Knowledge of computer networks, IT infrastructure, and IT security; knowledge of CISCO Meraki is a plus
- Skill in diagnosing and repairing computer hardware.
- Experience in managing Zebra printing systems is a plus
Communication Skills
- Excellent listening and communication skills, with a customer service orientation.
- Ability to manage VIP users with a high level of professionalism.
Organizational Skills
- Sense of organization and ability to prioritize urgent incidents and requests.
- Autonomy in managing interventions.
- Rigor in documenting incidents, requests, and interventions.