Airbus - Process Industrialisation Manager (d/m/w) (Prozessmanager/in - RPA)

Airbus Operations is one of the world's leading companies in the aerospace industry. At the Hamburg-Finkenwerder location (ZIP 21129), highly qualified teams shape the future of flight and set standards in innovation, manufacturing, and quality. As a driving force in customer service and process industrialization, the company stands for the highest quality standards, continuous process optimization, and future-oriented technology projects.

Join the team! Our client company Airbus Operations in Hamburg-Finkenwerder is looking for a Process Industrialisation Manager (m/f/d). Seize this job opportunity and apply today! As a reliable partner in job searching, Randstad takes care of your interests. By the way: we welcome all applicants equally, because we love diversity.

• Improvement of the end-to-end operational performance of Customer Service processes (incl. A220)
• Definition and provision of an auditable concept with a focus on timeliness (On Time) and quality (On Quality)
• Definition and introduction of operational process monitoring in Customer Service (process compliance, Go-Look-See)
• Analysis of data and definition of Workflow Control Boards across customer service processes as well as programming/development in Python, PySpark, SQL, SLATE, AppSheets and Google Looker Studio
• Carrying out data analyses to support compliance, performance enhancement, and decision-making processes based on quantifications and clear facts
• Promotion of Best Practices through cross-benchmarking, open communication, and close coordination with key stakeholders within the customer service and support areas
• Successfully completed studies (at least Bachelor's) in Computer Science, Engineering, Business Informatics, or Industrial Engineering
• Several years of professional experience (at least 3–4 years) in the areas of IT/Information Systems, Project Management, Process Improvement, Quality Management, and Quality Assurance
• Detailed specialized knowledge in Python and SQL as well as in-depth application knowledge in SAP and Google Workspace
• Good knowledge of Lean Management, Project Management, and Total Quality Management (problem-solving methods); knowledge of Generative AI (GenAI), Business Process Modelling (BPM), PySpark, SLATE, AppSheets, and Skywise are an advantage
• Business fluent English skills in speaking and writing; German and French skills are an advantage
• Independent, structured, and result-oriented way of working, strong analytical skills, persuasiveness, as well as willingness to travel (approx. 1–2 times per month within Europe)

NOTE: Please note that for an application, a complete and current CV with address and contact details, as well as meaningful certificates from the last three professional positions and evidence of corresponding qualifications (graduation certificates, diplomas...) are mandatory.

• Above-tariff remuneration according to Airbus standard: same remuneration as a permanent employee from the 3rd or 6th month of assignment
• A permanent employment contract with a long-term job perspective with a strong partner in the temporary employment industry
• Future-proof workplace in the aerospace industry
• Attractive social benefits, such as vacation and Christmas bonuses according to IG Metall standard
• Up to 30 days of annual leave
• Comprehensive works council
• Personal and individual support by your friendly local Aviation team
• Absolute discretion in the application process

Key data for the position:

• Weekly hours: Full-time (35.00 hours/week or 152.25 hours/month)
• Target classification: EG11H (ERA Hamburg / Schleswig-Holstein, Metal & Electrical Industry)
• Estimated salary range (gross annual salary): approx. €78,000 – €95,000 p. a. (incl. industry-specific Airbus adjustment/Equal Pay)