Desktop Team Lead

About the company

Join a leading Singapore public-sector organization to manage and secure critical, large-scale enterprise network infrastructure.

Your tasks

about the role Reporting to the IT Service Delivery Manager, you will lead a dedicated team of support engineers responsible for delivering exceptional end-user computing (EUC) experiences and prompt technical resolutions across the organization. Your Key Responsibilities:

• Supervise daily support queues, manage shift rosters, coordinate resource planning, and mentor junior/mid-level support engineers to meet established service levels.
• Act as an escalation point for complex technical incidents; provide hands-on executive support for high-priority/VIP queries when required.
• Oversee the smooth operation and troubleshooting of modern operating systems (Windows 11, macOS), enterprise mobility, and Microsoft 365 cloud productivity tools (Teams, Outlook, SharePoint, OneDrive).
• Drive tech refresh initiatives, device staging, standard image rollouts, OS/software patching, and user onboarding/offboarding logistics.
• Monitor key performance indicators (KPIs/SLAs), compile routine operational reports, and liaise with external hardware/software vendors for warranty repairs and maintenance contracts.

Requirements

• End-user computing (EUC), desktop engineering, or IT service desk support, including prior experience guiding, mentoring, or supervising a technical team.
• Hands-on troubleshooting capabilities across Windows (11/10) and macOS environments, enterprise laptops/workstations, peripherals, and mobile devices.
• Working knowledge of Microsoft 365 suite administration (Teams, Exchange/Outlook, OneDrive, SharePoint) and basic software/patch deployment mechanisms.
• Demonstrated understanding of ITIL frameworks (Incident, Service Request, Problem, and Asset Management) and SLA tracking.
• Excellent interpersonal, stakeholder management, and organizational skills, with a track record of handling concurrent priorities in a fast-paced environment.

How to apply

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at dalpreet.kaur@randstad.com.sg (EA: 94C3609 /R23111951)