customer service specialist

Location in Town  Great Brand  1 year contract  about the company A established global FMCG brand known for its commitment to high quality consumer products and strong international presence. about the job This is a 1 year contract position paying up to S$6000 per month, based along Chinatown, serving as the primary touchpoint for order-to-delivery operations. Act as the main contact for clients regarding order processing, tracking, and delivery inquiries.

Utilize Tier-1 ERP systems to process orders efficiently and manage inventory availability.

Manage shipment logistics, custom duty requirements, and coordinate custom labeling or sampling with warehouse teams.

Generate essential shipping documents, pro-forma invoices, credit notes, and final commercial invoicing.

Handle post-delivery support including order tracking, tracing, and log quality feedback for internal resolution.

skills and experience required. Minimum 2 years of relevant experience within customer service or order management functions.

Hands-on proficiency with Tier-1 ERP systems is essential.

Advanced spreadsheet skills, including VLOOKUP and Pivot Tables.

Excellent organizational skills with the ability to multitask in a fast-paced environment.

Strong communication skills and a proactive, collaborative working style.

Please click on the 'apply' button to apply online. For more information, please reach out to Wai Ling Tai. (EA: 94C3609 / R1110392  )