IT SUPPORT TECHNICIAN (M/F)

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As an IT support technician, your main mission is to provide technical support to end users at the Kourou site, ensuring the operational continuity of IT systems, rapid incident resolution, and an excellent user experience in a critical environment.

Main Activities

• Provide first-level technical support to users (on-site and remote)
• Diagnose and resolve incidents related to equipment (laptops, workstations, mobiles)
• Manage incidents related to operating systems (mainly Windows)
• Provide support for Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive)
• Handle basic network issues (connectivity, WiFi, VPN)
• Manage and track tickets via internal tools (Jira, ServiceNow or equivalent)
• Escalate incidents to N2/N3 levels if necessary
• Install, configure, and maintain IT equipment
• Provide support for meeting rooms (Teams Rooms, equipment such as Neat, Maxhub, etc.)
• Manage user accounts (creation, modification, deletion) via Active Directory / Entra ID
• Assign basic access rights
• Ensure the tracking and management of IT assets (inventory)
• Participate in deployments (hardware, software, updates, patches)
• Apply IT security policies (MDM, compliance, etc.)
• Collaborate with cybersecurity, network, and infrastructure teams

Technical Skills

• Minimum 1 to 2 years of experience in IT support (level 1)
• Good level of English (understanding and oral/written expression) indispensable
• Training in IT (Bac +2 minimum or equivalent)
• Mastery of Windows 10/11
• Good knowledge of Microsoft 365
• Knowledge of Active Directory / Entra ID
• Solid notions in networking (TCP/IP, DNS, DHCP)
• Experience with ticketing tools
• Ability to diagnose and resolve problems
• Experience with Intune / MDM
• Knowledge of cybersecurity
• Knowledge of Fortinet solutions
• Experience in an industrial or critical environment
• Knowledge of tools such as Teamcenter, ERP, etc.

Behavioral Skills

• Analytical skills, rigor, and organizational skills
• Ability to work under pressure and manage critical situations
• Autonomy, proactivity, and sense of responsibility
• Good communication and teaching skills
• Service mindset and user orientation
• Ability to prioritize and manage emergencies
• Team spirit
• Continuous improvement mindset and ability to propose solutions