Contact Center Team Leader

Your tasks

In this position, you will be driving service quality, optimizing operational workflows, and ensuring seamless support across the insurance contact center. We are looking for a collaborative, results-driven leader with excellent communication skills and strong problem-solving capabilities.

As a Contact Center Team Leader, you will have the opportunity to:

• Lead the daily operations of the contact center team, ensuring efficient workload allocation, seamless task execution, and uninterrupted service delivery.
• Oversee incoming calls, emails, and support tickets, ensuring prompt, accurate, and high-quality guidance to Contact Agent and the Insurance Network.
• Provide ongoing coaching, operational support, and technical guidance to team members regarding products, banking processes, and complex case management.
• Track key operational KPIs, service levels, and quality standards, proactively identifying potential risks, operational trends, and process improvement opportunities for the sales team.
• Gather continuous feedback from Contact Agents to refine service quality and enhance overall operational efficiency.

Requirements

Are you an experienced professional with a passion for leading teams and driving operational excellence?

If you possess a customer-centric mindset, strong analytical skills, and the ability to inspire and guide team members, this Contact Center Team Leader, role is for you!

Απαραίτητα Προσόντα The requirements needed for this Contact Center Team Leader position are:

• Bachelor’s degree in Business Administration, Economics, Finance, or a related field.
• Proven track record or previous managerial experience within the Insurance, Banking, or Bancassurance sectors.
• Excellent command of both Greek and English (oral and written), with high technical fluency.
• Advanced computer skills, with strong proficiency in MS Office suite.
• Hands-on experience with CRM platforms will be considered a strong advantage.

What we offer

Παροχές The benefits for this Contact Center Team Leader position are:

• Competitive salary and benefits package
• Professional development and education
• Health and wellbeing programs
• Positive learning and growing environment

How to apply

If you are interested in the position of the Contact Center Team Leader we want to hear from you today!

For more information you can contact directly Ioanna Zygogianni at +30 6985905946 or at izygogianni@randstad.gr

Other

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.