Technical Customer Support (m/f/d)
Company Description
Are you looking for a new job in the field of Technical Customer Service or Helpdesk? For our client, an internationally active market leader for specialized heating, cooling, and energy solutions, we are looking for a tech-savvy employee in technical customer service (m/f/d) in Gerbershausen. In this exciting and location-based position, your focus will be on providing competent technical advice to international customers and finding solutions through direct contact. Get started at a globally growing company that combines a pragmatic culture with creative freedom on-site!
Your Tasks
Comprehensive technical advice and solution-oriented support for dealers as well as international end customers via telephone, email, and internal ticketing system.
Ensuring smooth First-Level-Support (Helpdesk) for various European sales markets, especially regarding application questions about the products.
Independent troubleshooting and in-depth error analysis to find quick solutions for mechanical and technical systems.
Planning, organization, and coordination of required maintenance and service assignments in close coordination with regional technical partners.
Close and goal-oriented cooperation with local Sales Managers to permanently ensure maximum customer satisfaction and service quality.
Administrative and operational processing of delivery tracking, spare part orders, and webshop inquiries directly in the ERP system (Odoo).
Proactive participation in the continuous optimization of processes and workflows within the entire Customer Care department.
Our Requirements
Successfully completed commercial or technical training, paired with high technical affinity and a solid understanding of mechanics.
Relevant professional experience in the field of Customer Care, technical customer service, or application support with strong advisory competence.
Business fluent English (company language) is required, ideally supplemented by fluent knowledge of Spanish, Italian, Turkish, or Czech.
Good German skills are of great advantage to ensure optimal communication with the team at the location in Gerbershausen.
A very structured, solution-oriented way of working and a cool head, even with a high ticket volume in the Helpdesk.
What You Can Expect
Direct recruitment: A permanent position with a future-proof and creditworthy employer with an AAA credit rating.
Location connection & team proximity: You will work almost 100% on-site at our modern location in Gerbershausen to benefit from short distances and direct communication – only occasional mobile working (Remote) is possible by arrangement.
Global corporate culture: An international but familiar environment with flat hierarchies that values your ideas and implements them quickly.
Career opportunities & further training: A thorough induction phase from day one as well as excellent, long-term development perspectives in a strongly growing market.
Collegial cooperation: A motivated team on-site in Gerbershausen that supports you in your daily work and actively promotes a healthy work-life balance.