Customer contact specialist

Are you a proactive problem-solver who thrives in a fast-paced environment? We are looking for a dedicated and empathetic Customer contacts specialist to join our team in Abingdon. This is a vital role within a leading global medical device company. In this position, you will be a key point of contact for our global community. You'll handle everything from routine order processing to supporting our critical On Call service.

Role details:

• Title: Customer contact specialist
• Salary: £29,250 per annum
• Location: Abingdon
• Contract: 12 months
• Hours: 37.5 per week (8am-4pm, Monday - Friday)

Responsibilities:

• Customer Support: Responding to customer queries via phone and email with professionalism, empathy, and a commitment to delivering an outstanding experience
• Service Bookings: Managing and completing bookings for our Occupational Health services, while guiding customers through the process with clarity and care
• Clinic Coordination: Opening and managing clinic schedules, sourcing resources, and ensuring appointments are set up accurately and efficiently
• Supplier Collaboration: Liaising with trusted third-party providers to ensure clinics run smoothly and services are delivered on time
• Internal Liaison: Acting as a vital link between our customers and internal teams-such as Clinical and Laboratory-ensuring clear communication and timely resolution of queries
• Process Excellence: Following standard operating procedures meticulously, prioritising tasks effectively, and meeting service level agreements (SLAs) and key performance indicators (KPIs).
• Administrative Support: Carrying out general admin tasks to keep everything running behind the scenes
• Team Contribution: Taking on additional tasks as needed to support the wider goals of the team and business

Person Specification:

• Customer Obsessed - You will focus on delivering exceptional service promptly, always prioritising customer needs and exceeding their expectations
• Pioneering - Ability to work with your line manager and the wider business to support with Continuous Improvement projects
• Achieving - Ensuring that you always work with the objective of meeting all measurable KPIs
• Caring - Supporting customers and colleagues to achieve the desired outcomes for our customers
• Enduring - Ensuring that current, or changes to any process ensure the long-term success of customer services and retain and grow our customer base

If this is something that you'd be interested in please apply with your updated CV and I will connect with your earliest availability.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.