Complaints Investigator - Night Shift

Your tasks

About the Role Are you passionate about quality and committed to improving healthcare outcomes? Do you thrive in a structured, process-driven environment and enjoy getting to the root of complex problems? We're hiring Complaints Investigators to join a leading global healthcare and medical device manufacturer in Witney.

This is not a customer service position - instead, you will play a vital part in analysing returned medical products, identifying causes of issues, and contributing to ongoing product and process improvements.

• Product Investigations: Conduct detailed investigations into returned medical products, identifying root causes and ensuring compliance with regulatory and quality standards.
• Data Analysis: Utilise internal software systems to track complaint trends and emerging patterns. Your analytical skills will be key to recognising recurring issues.
• Continuous Improvement: Suggest and implement improvements in workflows and documentation processes to boost efficiency and reliability.
• Cross-Functional Collaboration: Liaise with internal stakeholders and international colleagues to share findings and support broader quality assurance objectives.
• New Product Readiness: Participate in pre-launch readiness activities, ensuring complaint handling systems are in place for new product introductions.

Requirements

• IT Proficiency: Comfortable using Excel, Word, and internal systems for documentation and analysis.
• Detail-Oriented: Strong focus on accuracy and process compliance.
• Analytical Thinking: Able to identify trends, draw insights, and support data-driven decision-making.
• Excellent Communication: Able to clearly document findings and collaborate with global colleagues.
• Minimum Education: GCSEs or equivalent in Maths and English.

Desirable (Not Essential)

• Exposure to lab practices, root cause analysis, or regulated environments.
• Familiarity with complaint handling in healthcare, pharma, or diagnostics.

Additional Requirements

• Eligibility to live and work in the UK.
• Ability to provide a 5-year referencing history (employment or alternative activity).

What we offer

• Full training provided - no prior experience required!
• Work that matters - support the delivery of safe and effective medical devices.
• Career progression opportunities in a growing and supportive team.
• Clean, modern facilities with on-site perks including free parking and subsidised canteen.

How to apply

Ready to Make a Difference? Apply now via this advert or email to or call and ask for Akhil to learn more!

Other

Complaints Investigator (Night Shift) *Location: Witney, Oxfordshire (OX29 0YL) Shift Pattern: 4 on, 4 off - 7:00 PM to 7:00 AM Pay Rate: £17.19 per hour Contract:** Temporary