Customer Support

• URU is looking for a Customer Support Specialist to join our growing team!

As a Customer Support Specialist, you will be on the front lines of our customer experience—responsible for answering inquiries, resolving complaints, and ensuring every customer receives friendly and helpful support.

💼 Responsibilities:

• Respond to customer.
• Handle customer complaints with professionalism and empathy
• Provide effective solutions and follow up to ensure customer satisfaction.
• Collaborate with internal teams to resolve complex issues.
• Maintain a positive, patient, and service-oriented attitude at all times.

✅ Requirements:

• Fluent in English (spoken and written)
• Min. 1 year experience as E-commerce Customer Support
• Excellent communication and interpersonal skills
• Patient, empathetic, and solution-oriented
• Familiar with customer service tools (email, chat apps, CRM) is a plus
• Willing to work in shifts

🌟 What We Offer:

• Supportive and inclusive work environment
• Opportunity to grow with a fast-moving company
• Full onboarding and training provided
• Competitive salary

Skills: Strong Communication Skills, Teamwork, Microsoft Office, Problem Solving, Customer Service, Streamline