Clinic Supervisor

The Clinic Supervisor works closely with the Clinic Executive to deliver a smooth, well-run clinic, so that TCM physicians and therapists can focus on patient care. The Clinic Supervisor sets high service standards, supervises and mentors front-line staff, and ensures clinic operations are efficient, compliant and audit ready. To add on, the Clinic Supervisor also supports the training of new staff and the set-up and licensing of new clinics.

Job Responsibilities

• Oversee daily clinic operations and ensure smooth patient flow and service delivery.
• Manage appointment scheduling, staff rostering, and manpower allocation to optimise clinic resources.
• Deliver excellent patient service, handle enquiries, feedback, and complaints, and act as the key liaison between patients, healthcare providers, and insurers.
• Supervise patient registration, medical records management, and insurance/corporate claims administration.
• Support the smooth running of TCM treatments and ensure compliance with clinical, safety, and infection control standards.
• Manage herbal dispensary operations, inventory control, stock replenishment, and monthly inventory reporting.
• Ensure accurate billing, collections, daily closing processes, and preparation of monthly financial reports.
• Lead, coach, and develop clinic staff through training, competency assessments, and performance management.
• Maintain clinic facilities, equipment, and housekeeping standards, ensuring compliance with workplace safety requirements.
• Support new clinic set-up projects, including licensing, operational readiness, SOP implementation, staff training, and post-opening support.
• Monitor operational performance and recommend process improvements to enhance efficiency and service quality.

Job Requirements

• Diploma or Degree in Business Administration, Healthcare Management, or a related discipline.
• Minimum 3 years of experience in a clinic or healthcare setting, including at least 1 year in a supervisory role.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, Teams) and clinic management systems.
• Possess BCLS/AED certification or be willing to obtain certification.

We regret that only shortlisted candidates will be notified.