Assistant Manager, Operations

Your tasks

Job Responsibilities

• Lead daily floor operations and keep two centres ready, presented and running on time.
• Bring meticulous attention to detail to every aspect of the patient experience, from the itinerary and meal order to the final bill.

• Plan and coordinate personalised patient itineraries covering health screenings, tests, scans, therapies, consultations and meals, and brief patients on their day.
• Coordinate our multidisciplinary team of professionals, and liaise with Radiology, Laboratory, and other clinics across Raffles Medical.

• Work closely with other business units on daily operations needs.
• Own a closed-loop system for results, reports and patient follow-ups.

• Lead the Relationship Officer and admin team and make sure every enquiry is attended to promptly.
• Ensure accurate billing, including coordinating insurance billing through partner clinics and inter-clinic billing.

• Oversee the Raffles Solitaire Lounge for VIP guests and senior leadership.
• Prepare and run events with our partners.

• Drive service excellence to the key minute details, SOPs, reporting and continuous improvement.

Requirements

Job Requirements

• Diploma or Degree in Healthcare Management, Hospitality, Business or related field.
• At least 5 years of operations experience, including team leadership; experience in a medical or healthcare setting strongly preferred.

• Good understanding of clinic workflows, tests and investigations, and medical billing and insurance processes in Singapore.
• Experience serving UHNW / HNW and VIP clients, with a meticulous eye for detail.

• Calm, decisive and highly organised; comfortable managing many moving parts at once.
• Excellent communication skills and absolute discretion.

• Mandarin or other languages an advantage for serving regional clientele.

How to apply

If you take pride in getting every detail right and want to help shape a world-class longevity experience, we would like to hear from you.