Initial Contact Worker – Adult Social Care

Bromley Council | Temporary Contract | Hybrid Working Job Overview Job Title: Initial Contact Worker – Adult Social Care Client: Bromley Council Department: Adult Services Contract Type: Temporary Contract Dates: 9 November 2026 – 31 January 2027 Duration: 12 weeks Working Hours: 36 hours per week Pay Rate: £106.60 per day (PAYE)

Location: Churchill Court, 2 Westmoreland Road, Bromley, BR1 1AS Working Pattern: Hybrid – minimum 2 days in the office and 3 days working remotely per week About the Role Bromley Council is seeking a proactive, organised and customer-focused Initial Contact Worker to join its Adult Social Care team on a temporary basis. The successful candidate will act as the first point of contact for adults, carers, family members and professionals seeking assistance from Adult Social Care. This is a fast-paced role requiring excellent communication, information-gathering, decision-making and administrative skills. You will be responsible for responding to telephone calls, emails and other enquiries, providing appropriate information and advice, identifying potential care and support needs, and ensuring individuals are directed to the right services. You will also need to recognise urgent situations, safeguarding concerns and potential mental capacity issues, ensuring these are escalated promptly to the appropriate teams. Previous experience using Liquidlogic Adults' System (LAS) is essential. Key Responsibilities Act as the initial point of contact for adults, carers, families and professionals contacting Adult Social Care. Respond to telephone calls, emails and other enquiries professionally and efficiently. Gather relevant information to understand individuals' circumstances, needs and presenting concerns. Provide appropriate information, advice and signposting to relevant services and support organisations. Identify individuals who may require a formal care and support assessment and refer them to the appropriate team. Recognise and escalate safeguarding concerns, urgent risks and potential mental capacity issues in accordance with relevant procedures. Maintain accurate, detailed and confidential records of all contacts, enquiries and actions taken. Use Liquidlogic Adults' System (LAS) to record, retrieve and update information. Work collaboratively with social workers, occupational therapists and other professionals to support timely responses. Prioritise competing demands in a busy environment while maintaining high standards of customer service. Follow council procedures, data protection requirements and relevant Adult Social Care policies. Ensure enquiries are followed up appropriately and directed to the correct service without unnecessary delays. Essential Requirements Candidates must demonstrate: Previous experience in Adult Social Care, social care administration, an initial contact service or a similar frontline support role. Good working knowledge of Liquidlogic Adults' System (LAS) – essential. A sound understanding of Adult Social Care processes, care and support needs, and referral pathways. Knowledge of safeguarding adults and the ability to recognise and escalate concerns appropriately. An understanding of mental capacity issues and the importance of timely escalation. Excellent telephone manner and strong verbal and written communication skills. Strong customer service and information-gathering skills. Good IT and administrative skills, including accurate electronic record-keeping. The ability to manage a high volume of enquiries and prioritise work effectively. The ability to handle confidential and sensitive information professionally. Strong organisational skills and the ability to work independently and as part of a multidisciplinary team. Availability to work the required hybrid pattern, including a minimum of two days per week at the Bromley office. Desirable Experience Previous experience working within a local authority Adult Social Care department. Experience handling initial contact, triage, referrals or duty service enquiries. Experience liaising with social workers, occupational therapists, healthcare professionals and external agencies. Experience working in a fast-paced public service or customer-facing environment. Working Arrangements This is a hybrid position based at Churchill Court, Bromley. The successful candidate must attend the office for a minimum of two days per week , with the remaining three days worked remotely. Office attendance is an essential requirement and candidates must be able to meet this arrangement. What We Are Looking For We are looking for a confident, empathetic and detail-oriented professional who can communicate effectively with people seeking support, gather accurate information and identify when urgent intervention may be required. The ideal candidate will remain calm under pressure, demonstrate sound judgement within the scope of the role, maintain accurate records and work collaboratively to ensure enquiries are handled appropriately and efficiently. How to Apply If you have relevant Adult Social Care experience, a good working knowledge of Liquidlogic Adults' System (LAS), and can meet the hybrid working requirements, please submit your CV for consideration. Please ensure your CV clearly demonstrates your relevant experience, system knowledge and availability for the contract period.