IT Correspondent (M/F)

About the company

Do you recognize yourself in this description? Welcome to Radiall!

Your tasks

RESPONSIBILITIES: DISCOVER YOUR RESPONSIBILITIES The mission of the IT Correspondent is to ensure the availability and maintenance of the local resources necessary for the optimal use of the information system.

Main activities

• Guarantee that the site's IT infrastructure is always operational: backups and recovery plans, administration of local servers and site network equipment, etc.
• Manage and update the IT park (inventories, licenses, patches, versions, etc.).
• Ensure the installation of site hardware and software and automate processes.
• Train users on best practices and collaborative tools.
• Respond to user requests and, depending on the type of request, diagnose and handle level 1 requests within the service levels agreed upon with the business units, escalating the incident to level 2 if necessary.
• Manage tickets (assignment, follow-up, documentation, closure).
• Maintain technological watch to meet user needs.
• Actively collaborate with other Group entities (Group IT, Sites) in order to offer an optimal global experience to the DSI's customers (internal / external).

Requirements

REQUIRED PROFILE: WE COUNT ON YOUR ASSETS Holding a degree at the Bac +2 level (BTS, DUT, DEUST), you have intermediate-level professional experience (3 to 5 years).

Technical skills

• Administration of local servers and site network equipment.
• Backup management and application of disaster recovery plans (PRA).
• Management and deployment of the IT park (inventories, licenses, patches, masters, software, and hardware).
• Automation of installation and maintenance processes.
• User support and level 1 incident management (diagnosis, resolution, level 2 escalation, and ticketing).
• Compliance with Group standards, procedures, confidentiality, and data security rules.
• Management of purchase requests for IT and network hardware.

Other skills

• Professional English (B2).
• Pedagogical skills to train and support users with collaborative tools and best practices.
• Customer service orientation and interpersonal skills to interact effectively with business units.
• Collaborative spirit to work in synergy with Group IT teams and other sites.
• Operational rigor in the processing, follow-up, and documentation of requests.
• Flexibility to adapt to potential on-call duties and occasional travel within France.