lunch supervisor
*CAREER OPPORTUNITY: Supervisor- Tim Hortons*
*An incredible opportunity to bring your knowledge and experience to a growing and dynamic company. We are currently looking for an individual who is obsessed with driving sales, is passionate about customer service, and loves merchandising and creating new opportunities. You will be responsible for the daily operations, managing profitability of the store, staff management, customer satisfaction, neat product presentation, inventory management, and carrying out seasonal changes and promotional activities.*
*Reporting to: *Operations Manager
*Location: *12 Harrison Garden Blvd, North York, ON, M2N 7K6
*Position Type: *Permanent Full Time
*Existing Vacancy: *Yes
*AI Disclosure: *Not Used
Role Specific Accountabilities include, but are not limited to the following:
- Supervise the activities of the shift staff in preparing food, taking orders and customer service etc.
- Assist in planning and scheduling staff, ensuring adequate coverage to meet the shift needs.
- Ensure all health and safety regulations are followed.
- Drive sales to consistently achieve optimum profitability and growth within your store.
- Create a positive customer experience by delivering a high level of service while ensuring all staff members engage customers and exceed service expectations.
- Make sure all customer complaints are addressed and handled professionally leaving the customer with a positive resolution.
- Facilitate and manage effective inventory control, including ordering and merchandise handling.
- Oversee that all merchandise is properly displayed and priced and that all shelves are refilled regularly from backroom stock.
- Constantly develop and create new merchandising displays and promotional activities to keep the store fresh and drive sales.
- Develop and maintain a competent store team through hiring, training, scheduling, performance appraisals, constructive discipline and problem resolution.
- Promote a strong, cohesive team and encourage staff suggestions and ideas.
- Maintain proper staff communications and encourage staff development and understanding of store operations.
- Ensure that all sales and receipts are properly recorded and that a daily deposit is prepared and taken to the bank each business day.
- Maintain all required records and reports as required for accounting, auditing, and management purposes.
- Champion and uphold food safety and quality standards, and all company policies and procedures.
Educational /Technical Experience:
- 5+ years? experience in retail ? preferably in grocery or convenience store settings
- 2+ years in a manager/supervisor role considered an asset
- High school diploma or GED.
- College or University degree considered an asset
Personal Requirements:
- Excellent time management and prioritizing skills required
- Demonstrated ability to train and motivate staff required
- Monitor and asses staff performance
- Basic office administration skills required
- Excellent teamwork and team building skills
- Able to effectively communicate both verbally and in writing
- Strong customer service and troubleshooting skills
- Able to plan and organize work effectively and ensure its completion
- Professional, responsive, and positive work attitude is essential
- Meticulous records maintenance skills required
- Ability to work a flexible schedule to meet the demands of the business, including days, nights, weekends and holidays
Job Types: Permanent, Full-time
Pay: From $18.50 per hour
Application question(s):
- Have you been convicted of a crime which you have not received a pardon for?
- Do you have flexibility to work 40 hours including days, nights, weekends?
- Do you have previous restaurant experience?
Work Location: In person