Production Support Analyst

R SYSTEMS (SINGAPORE) PTE LIMITEDSingaporemycareersfuturepublished 10/22/2026

Must-have:PythonJavaFinTechLead

Provide top-tier Production Support services to Channel stakeholders.
Oversee application availability, incident response, problem resolution, and capacity management for assigned applications.
Analyse and resolve incidents, problems, and user inquiries effectively.
Coordinate incident communications, including SLA breaches, major application issues, and upstream/downstream disruptions, ensuring timely updates to teams and management.
Lead technical remediation efforts in line with established non-functional requirements.
Drive continuous service and process improvements, with a focus on automation.
Ensure adherence to operational processes and procedures and support the development of operational standards.
Communicate complex technical issues in a clear and understandable manner to business users.
Promote knowledge sharing and the adoption of best practices across teams.
Collaborate with L1, L3, and development teams to resolve incidents, problems, and service requests within agreed SLAs.
Support Event Management activities, including patching support and annual RDR exercises.
Provide on-call support based on the team roster.

Bachelor’s degree in computer science or related field
At least 5 years’ relevant experience preferably in a Finance Institution (Corporate or Retail Banking) IT in internet and mobile banking applications and API
Experienced in Production Support or System Administration (Linux, Unix, Oracle), operating in a Level 1.5 or Level 2 support role within high-availability, mission-critical environments.
Strong understanding of web application architectures and protocols, with hands-on experience troubleshooting Java application performance issues, including script development, code debugging, and database query analysis.
Proficient in automation using Unix Shell scripting and Python.
Sound knowledge of resiliency and redundancy architectures, with hands-on participation in Disaster Recovery (DR) exercises and technical recovery activities.
Familiar with ITIL frameworks and methodologies, with practical experience using ITSM tools such as BMC Helix and ServiceNow across Incident, Problem, and Change Management modules.
Capable of managing tasks independently, adapting quickly to new environments, learning new technologies with minimal supervision, and maintaining strong attention to detail.
Excellent team player with effective communication skills and the ability to collaborate across all organizational levels.

Technical Skills