parts counter clerk
*Parts Counter Clerk ? Full Time*
R&M Truck & Trailer Repairs is proudly a Contract Navistar International® Dealer in Arnprior, Ontario. Locally owned and operated for over 30 years, we are a busy and growing repair facility that works on all makes and models.
We are currently looking for a *dedicated, reliable, and customer-focused individual* to join our Parts Team.
*Hours:* 44 hours per week *Schedule:* Monday to Thursday, 7:00 AM ? 5:00 PM and Friday, 7:00 AM ? 4:00 PM *Weekends:* None *Compensation:* Based on experience and productivity
*ROLES & RESPONSIBILITIES*
- Report directly to the Parts Manager
- Determine, source, and locate parts required for the service department
- Provide efficient and professional customer service in person, by email, and over the phone
- Assist customers and technicians in identifying the correct parts, tools, and accessories
- Use electronic parts catalogues and parts lookup systems to accurately identify required parts
- Communicate with suppliers to confirm pricing, availability, delivery times, and alternative parts when required
- Obtain parts pricing and assist with preparing accurate estimates
- Work closely with the Service Manager to prepare estimates in a timely manner
- Build and maintain strong relationships with customers and suppliers
- Process orders, returns, exchanges, refunds, and payments accurately
- Receive, inspect, label, and properly store incoming parts and inventory
- Use computer software to track inventory, stock levels, and parts orders
- Maintain accurate inventory and assist with inventory organization and control
- Maintain a clean, organized, and accessible parts department
- Occasionally deliver or ship customer orders as required
*QUALIFICATIONS & EDUCATION REQUIREMENTS*
- Previous experience in a parts or inventory-related role within the automotive, truck, trailer, or equipment industry
- Valid Driver's Licence
- High School Diploma
- Experience using computerized parts and inventory systems
- Ability to identify and source parts accurately and efficiently
- Basic knowledge of automotive, truck, and trailer parts and systems
- Heavy-duty truck and trailer parts experience is considered an asset
*PREFERRED SKILLS & ATTRIBUTES*
- Strong attention to detail and accuracy
- Excellent communication and customer service skills
- Efficient with computers and technology
- Strong organizational and time management skills
- Able to work in a fast-paced environment and handle multiple requests at once
- Able to prioritize tasks and remain organized when things get busy
- Mechanically inclined with an interest in automotive and heavy-duty equipment
- Strong problem-solving skills
- Customer-focused with an aptitude for sales
- Team player who is also able to work independently
- Reliable and punctual with a strong work ethic
- Ability to lift and move heavy parts weighing 50+ lbs
*PHYSICAL REQUIREMENTS*
This position involves extended periods of standing and walking, as well as bending, reaching, lifting, and handling automotive, truck, trailer, and equipment parts. Applicants must be comfortable lifting and moving parts weighing 50+ lbs.
*WHAT WE HAVE TO OFFER*
- Competitive wages and benefits
- Group insurance plan
- Pension plan
- Annual bonus
- Annual work boot allowance
- Monday to Friday schedule ? *no weekends*
- Frequent company breakfasts and lunches
- Friendly, team-oriented work environment
- A workplace that understands the importance of *life outside of work*
*WHO WE'RE LOOKING FOR*
We're looking for someone who enjoys working with people, and can keep up in a busy repair-shop environment.
The right person will be organized, dependable, and comfortable dealing with customers, technicians, suppliers, and multiple requests throughout the day. If you enjoy problem-solving, have a good understanding of parts, and take pride in your work, we'd like to hear from you.
Job Type: Full-time
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Company