IT Support Engineer - Production

Who are we?

At Qvitek Software, we have a solid track record in the development and implementation of technological solutions for various industries. Our commitment to innovation and quality drives us to seek the best talent to continue transforming processes through technology. We are looking for a Preventive Maintenance and Shopfloor IT Hardware Support Specialist for Automotive Sector projects with the following characteristics:

Objective: To guarantee the availability, security, and continuous operation of the organization's technological infrastructure, providing comprehensive technical support to users and acting as an escalation point for critical incidents. You will be responsible for incident handling, preventive and corrective maintenance, network and server administration, as well as the design, implementation, and optimization of systems and technological projects aligned with information security and continuous improvement initiatives.

Studies: Engineering in Computer Systems, Information Technologies, Informatics, or a related field

Language: English B1

Experience:

• Minimum of 2 years of experience in technical support, IT infrastructure, and systems administration.
• Experience in support environments and technological infrastructure operation.

Management Skills:

• IT Service Management (ITIL)
• Documentation and report preparation.
• Handling of ticket management tools.

Technical Knowledge:

• Windows XP, 7, 8, 10 and higher
• Preventive maintenance of industrial PCs.
• Architecture of industrial mobile devices
• Handling of security and diagnostic software: McAfee / Corporate Antivirus, Vulnerability Protection tools, Netsupport or other remote support tools.
• Advanced use of Acronis (v16 or higher): Manual and automatic backups, full and partial restoration.
• General knowledge of industrial PCs: Hardware Maintenance, PC Backups.
• BCP (Business Continuity Plan) concepts and emergency strategies
• Maintenance and diagnosis of UPS
• Connectivity diagnosis: LAN / WAN
• Knowledge in cybersecurity, ISO/IEC 27001, Hardening, and incident management.
• Use of monitoring, backup, and information recovery tools.
• Support to Field Services (Handhelds)
• Execution of preventive maintenance plans

Soft Skills:

• Results orientation
• Problem solving.
• Adaptability.
• Effective communication.
• Self-taught
• Collaborative work.
• Planning, organization, and follow-up.
• Security focus.
• Continuous improvement.

Certifications: ITIL® 4 Foundation, NOM-009-STPS-2011, NOM-017-STPS-2024 (Desirable)

General: On-site: Silao, Guanajuato Continuous training Productivity bonus Punctuality and Attendance bonus Transportation service support Performance Management Excellent work environment Participation in high-impact projects within a leading business group.

Statutory Benefits:

• IMSS
• INFONAVIT
• AFORE
• AGUINALDO
• PRIMA DOMINICAL
• DIAS FESTIVOS

Work Schedule: Monday to Sunday, days off during the week, rotating shifts.

-Requirements-

Minimum education: Higher education

• Bachelor's degree

2 years of experience

Languages: English

Knowledge: Problem solving, Backup, Itil, Hardware maintenance, User support

Availability to relocate: Yes

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