Project Management, Loyalty Program & Platform

We are looking for an experienced Business Project Manager to coordinate implementation of a new loyalty and rewards platform and support the redesign and consolidation of the client’s existing loyalty programs for cardholders.

The role will work closely with the client’s Cards, Loyalty, Marketing, Operations and Technology teams and external partners, as well client's Advisory and Product teams, to implement the client’s loyalty strategy and drive the program from design to development and launch.

This is primarily a business and stakeholder management role, requiring strong project management capabilities and commercial acumen combined with experience in cards, loyalty, rewards, customer engagement, and/or financial services.

Key Responsibilities:

• Work with client stakeholders and client teams to support transition of the client’s existing cardholder loyalty and rewards programs to a new loyalty platform.
• Support the translation of loyalty platform strategy into clear business and functional requirements for implementation.
• Manage the end-to-end business project plan, including key milestones, dependencies, risks, decisions and deliverables.
• Coordinate activities across client business teams, client teams, technology teams and other relevant partners.
• Drive project governance through regular working sessions, steering updates, RAID management and decision tracking.
• Prepare concise project updates and materials for senior management and project governance forums.
• Support the design of the target loyalty proposition, including program structure, customer journeys, rewards construct, eligibility rules and redemption experiences.
• Facilitate workshops to align stakeholders on the future-state loyalty program and key customer propositions.
• Coordinate business readiness activities ahead of platform and program launch.
• Support development of launch, migration and transition plans, particularly where existing programs need to be consolidated or migrated.
• Coordinate business validation, user acceptance testing, operational readiness and launch preparation.
• Ensure business deliverables are completed in line with agreed implementation timelines.

Qualifications:

• About 5-7 years of experience in business-side project management in the spaces of cards, loyalty, rewards and/or financial services.
• Strong experience managing complex, cross-functional business initiatives involving multiple stakeholders.
• Experience in credit/debit cards, loyalty programs, rewards, or customer engagement would be highly preferred.
• Experience implementing or transforming loyalty, rewards, CRM or customer engagement platform would be advantageous.
• Strong ability to translate business objectives into structured requirements and implementation plans.
• Experience facilitating workshops and working with business and technology stakeholders.
• Strong stakeholder management skills, including the ability to communicate effectively with senior executives.
• Structured, hands-on and comfortable working in environments where requirements and priorities may evolve.
• Strong written and verbal communication and presentation skills.

Thanks,

Saghana Sithara

BusinessManager, Recruitment| Quess Selection & Services, Singapore

EA LicenseNumber: 23C2060 Registration ID is R1550224

Disclaimer: The company is committed to ensuring theprivacy and security of your information. By submitting this form, you consentto the collection, processing, and retention of the information you provide.The data collected (which may include your contact details, educationalbackground, work experience and skills) will be used solely for the purpose ofevaluating your qualifications for the position you're applying for. Your datawill be stored securely and retained for the duration necessary to fulfil ourhiring process. If you are not selected for the position, your data will bekept on file for a limited period in case future opportunities arise. You havethe right to access, correct, or delete your data at any time by contacting usat Quess Singapore | A Leading Staffing Services Provider in Singapore(quesscorp.sg)

“This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers andemployers seeking employment and employability solutions. e2i serves as abridge between workers and employers, connecting with workers to offer jobsecurity through job-matching, career guidance and skills upgrading services,and partnering employers to address their manpower needs through recruitment,training, and job redesign solutions. e2i is a tripartite initiative of theNational Trades Union Congress set up to support nation-wide manpower andskills upgrading initiatives. By applying for this role, you consentto Quesscorp Singapore’s PDPA and e2i’s PDPA.”