Operations Coordinator

Key Responsibilities

End-to-End Shipment Operations

• Serve as the primary point of contact for customers, carriers, suppliers, and logistics partners.
• Manage customer orders and transportation bookings while ensuring compliance with routing requirements and service commitments.
• Coordinate shipment execution and proactively monitor transportation activities from origin to destination.
• Ensure smooth operational flow and timely fulfilment of customer requirements.

Customer Service & Supply Chain Coordination

• Deliver prompt and professional support to customers regarding shipment enquiries and operational requests.
• Manage supply chain disruptions, shipment exceptions, and urgent operational issues efficiently.
• Escalate critical issues to relevant stakeholders and drive timely resolutions.
• Build strong relationships with customers through proactive communication and service excellence.

Shipment Visibility & Exception Management

• Monitor shipment milestones and ensure accurate tracking updates are maintained across the supply chain.
• Follow up with carriers and suppliers on missing shipment events and data discrepancies.
• Ensure customers receive timely status updates and complete shipment visibility.

Performance Monitoring & Continuous Improvement

• Support preparation of operational reports, customer reviews, and business performance presentations.
• Analyse logistics KPIs and identify opportunities to improve service quality, efficiency, and customer satisfaction.
• Participate in process improvement initiatives to enhance operational performance.

Supplier & Stakeholder Management

• Support the onboarding of new logistics partners and suppliers.
• Ensure adherence to Standard Operating Procedures (SOPs), compliance requirements, and operational standards.
• Collaborate closely with internal and external stakeholders to achieve operational excellence.

Who We're Looking For

• Diploma in Logistics, Supply Chain Management, Transportation, Business Administration, or related disciplines
• Minimum 1 year of experience in logistics, freight forwarding, transportation, 3PL, or supply chain operations preferred
• Strong understanding of logistics and supply chain processes
• Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint
• Excellent communication and interpersonal skills
• Customer-centric mindset with strong problem-solving abilities
• Highly organised, dependable, and able to prioritise effectively in a fast-paced environment
• Team player with a positive and proactive attitude
• Comfortable supporting critical shipments outside business hours when required

Interested candidates you may submit your resume in word format to yvonne.y@quesscorp.sg Do note that only shortlisted candidates will be notified

Yvonne Yap Quess Selection & Services, Singapore EA Licence Number: 23C2060 Registration ID: R1111340

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This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA