Desktop Support Engineer

Job Description & Requirements:

We are looking for a Desktop Support Engineer to join our team in Singapore. This role will be the first point of contact for end users, providing timely and effective IT support while ensuring that systems, software, licenses, and operational processes comply with established standards.

Responsibilities:

• Provide day-to-day desktop support to end users.
• Receive, prioritize, document, and resolve IT incidents and service requests.
• Troubleshoot hardware, software, Windows, Microsoft Office 365, and workstation-related issues.
• Perform PC imaging and re-imaging.
• Conduct and maintain IT asset inventories.
• Escalate technical issues to third-party vendors or appropriate resolver groups when required.
• Maintain accurate and up-to-date incident and service records.
• Create and update work instructions, standards, and procedures where required.
• Ensure software, licenses, and IT operations comply with organizational standards.
• Provide remote support through telephone and remote-support tools where required.
• Work within SLA requirements while maintaining a high level of customer satisfaction.

Requirements

• Minimum ITE / Diploma qualification in IT or a related discipline.
• At least 1 year of experience in Desktop Support / IT Support.
• Minimum 1 year of hands-on experience with:
• Microsoft Windows 10
• Microsoft Office 365
• Good knowledge of workstation hardware, peripherals, and related components.
• Strong troubleshooting and problem-solving skills.
• Good spoken and written English communication skills.
• Strong coordination and interpersonal skills.
• Ability to prioritize tasks effectively and work with a sense of urgency.
• Previous IT Helpdesk / Service Desk / Call Centre Support experience is an advantage.
• Experience providing remote technical support via telephone or remote-support tools is an advantage.

Certifications

Candidates with any of the following certifications will have an added advantage:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certified: Windows Client
• Microsoft Certified: Managing Modern Desktops

Thanks, Saghana Sithara BusinessManager, Recruitment| Quess Selection & Services, Singapore EA LicenseNumber: 23C2060 Registration ID is R1550224

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“This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers andemployers seeking employment and employability solutions. e2i serves as abridge between workers and employers, connecting with workers to offer jobsecurity through job-matching, career guidance and skills upgrading services,and partnering employers to address their manpower needs through recruitment,training, and job redesign solutions. e2i is a tripartite initiative of theNational Trades Union Congress set up to support nation-wide manpower andskills upgrading initiatives. By applying for this role, you consentto Quesscorp Singapore’s PDPA and e2i’s PDPA.”