Customer Service Officer ( Night shift with daily allowance)

About the company

Yvonne Yap Quess Selection & Services, Singapore EA Licence Number: 23C2060 Registration ID: R1872577

Your tasks

• Receive, validate, and process customer orders accurately in the Warehouse Management System (WMS) and ERP system.
• Ensure all orders are processed in accordance with customer SOPs, order cut-off times, service level agreements (SLAs), and operational requirements.
• Monitor order statuses and proactively identify, escalate, and resolve delays, exceptions, or discrepancies.
• Coordinate closely with warehouse operations teams, including inbound, outbound, and inventory functions, to ensure timely and accurate order fulfilment.
• Communicate special handling requirements, priority shipments, value-added services (VAS), and customer-specific instructions to the operations team.
• Liaise with transport providers and distribution teams to coordinate delivery schedules, manage delivery amendments, and resolve service issues.
• Support customer enquiries relating to inventory availability, stock discrepancies, shortages, overages, and ageing inventory.
• Verify, prepare, and maintain operational documentation, including Delivery Orders (DOs), packing lists, invoices, proof of delivery (POD), and other shipping documents.
• Assist in inventory reconciliation activities and investigate stock discrepancies in collaboration with inventory and warehouse teams.
• Track daily operational performance against established KPIs and SLAs, ensuring customer expectations are consistently met.
• Prepare, analyze, and distribute daily, weekly, and monthly operational reports covering order fulfilment, inventory status, exceptions, and service performance.
• Identify service gaps and operational issues, and support the implementation of corrective and preventive actions (CAPA) to improve service levels.
• Ensure compliance with customer contracts, service agreements, SOPs, quality standards, and company policies.
• Support customer audits, operational reviews, business meetings, and site visits by preparing relevant reports and documentation.
• Maintain accurate records and documentation to ensure traceability, audit readiness, and regulatory compliance.
• Build and maintain strong working relationships with customers, vendors, and internal stakeholders to ensure high levels of customer satisfaction.
• Participate in continuous improvement initiatives aimed at enhancing operational efficiency, service quality, and productivity.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• Minimum 2–4 years of experience in logistics coordination, customer service, supply chain operations, or warehouse administration.
• Experience using WMS, ERP systems, and Microsoft Office applications, particularly Excel.
• Strong communication and stakeholder management skills with a customer-centric mindset.
• Good analytical and problem-solving abilities with attention to detail.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced logistics environment.
• Knowledge of inventory management, order fulfilment processes, and warehouse operations is an advantage.

How to apply

Interested candidates you may submit your resume in word format to yvonne.y@quesscorp.sg Do note that only shortlisted candidates will be notified

Other

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA