Senior Technical Incident Manager
About the company
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across liquid asset classes worldwide. We are a technology- and data-driven group that applies a scientific approach to investing. Our collaborative culture brings together research, technology, and trading expertise to solve complex challenges and deliver high-quality returns.
Your tasks
We are looking for a Senior Technical Incident Manager to lead business-critical technology incidents for QRT’s US broker-dealer operations. You will coordinate recovery across systems supporting trading, research, execution, and risk while strengthening operational resilience.
Your Future Role within QRT
- Lead major incidents from triage and escalation through service restoration and recovery validation.
- Coordinate technical teams, third-party providers, and regional Incident Managers throughout the incident lifecycle.
- Assess business impact, prioritise recovery, and communicate clearly with stakeholders and senior leadership.
- Maintain accurate incident records, timelines, and decision logs in designated ITSM tools.
- Lead post-incident reviews, root-cause analysis, and remediation of recurring issues.
- Improve incident processes, controls, metrics, tooling, workflows, and automation.
- Partner with Technology, Operations, Risk, and Compliance on regulatory requirements, audit readiness, business continuity, and operational resilience.
Requirements
Your Present Skillset
- 10+ years of experience in technology operations or service management within financial services or trading.
- Hands-on experience in production engineering, SRE, application support, or infrastructure operations.
- Proven ability to lead major incidents and drive timely, controlled recovery.
- Strong knowledge of trading systems, service dependencies, failure scenarios, and change management.
- Experience leading root-cause reviews and improving incident processes and controls.
- Experience supporting engagement with US regulators, including the SEC and FINRA.
- Clear communication with technical teams, trading stakeholders, and senior leadership under pressure.
Nice to Have
- Python or shell scripting, observability platforms, or incident workflow automation.
- Familiarity with ServiceNow or Jira Service Management.
- ITIL 4 Foundation certification or equivalent.
What we offer
Base salary range for this position is $180,000 to $250,000 per year.
QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.