Junior Service Integrator/ IT Coordinator

Description

Do you want to take your first steps in a career within IT Service Management in a large international environment? Now is your chance to step into a junior role where you will work closely with IT processes, vendors, and service owners in an operation with a high tempo and clear structures. You will become part of a Service Integration Office where the focus lies on ensuring stable and qualitative delivery of IT services from several internal and external vendors. The role provides you with a broad insight into IT operations and service management in a global organization where collaboration, structure, and communication are central.

Tasks

As a Junior Service Integrator, you will support the daily work within IT Service Management and Change Management, where you contribute to coordinating and following up on activities between different vendors and internal teams. You will help ensure that IT services are delivered according to established processes and quality levels, as well as participate in the work of maintaining documentation, routines, and governing material. You will also be involved in service follow-up, KPI reporting, and various improvement initiatives, while participating in operational meetings, service reviews, and follow-ups where you will gain a good understanding of how IT delivery is managed and developed in practice.

QualificationsRequired:

IT education or equivalent practical experience

Interest in IT Service Management, IT operations, or IT coordination

Good understanding of ITIL (incident, change, problem, service management)

Good communication skills in English, both spoken and written

Structured and meticulous way of working

Ability to work independently and take responsibility for your own tasks

Willingness to learn and develop within an IT environment

Meritorious qualifications:

Experience with ServiceNow or similar ITSM tools

Practical experience from IT operations, support, or vendor collaboration

Post-secondary education in IT or a similar field

Terms

Employment form: Full-time Location: Sweden, work takes place on-site at the customer Start: According to agreement Assignment period: 1 June 2026 – 31 May 2027 Other: Opportunity to work in an international IT environment with broad exposure to IT Service Management and IT operations

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