Key Account Manager (1 Position) | Winter Season 2026–2027

Would you like to build lasting customer relationships and work with international partners in the tourism industry? ❄️

StayLapland is looking for a motivated and service-minded Key Account Manager to join our team for the 2026–2027 winter season.

This role combines B2B account management, customer relationship development, sales, and booking coordination. You will work with both our international business partners and direct customers, ensuring smooth communication and high-quality service throughout the customer journey.

About StayLapland 🇫🇮

StayLapland is a family-owned tourism company based in Rovaniemi, Finland. We provide hotel and resort accommodation, restaurant services, and winter activities in Finnish Lapland.

We welcome guests from around the world and cooperate with an international network of travel industry partners to create complete and unforgettable holiday experiences in the Arctic.

What will you be doing? ✅

As a Key Account Manager, you will help manage and develop StayLapland’s customer and partner relationships. You will act as a reliable point of contact for our B2B partners while also supporting direct customers when needed.

An important part of your work will be ensuring that enquiries, quotations, reservations, and special requests are handled accurately and efficiently. You will coordinate closely with our internal teams and make sure that agreed services are delivered smoothly.

Your responsibilities will include:

managing day-to-day communication with existing B2B customers and partners

building and maintaining long-term customer and partner relationships

acting as a point of contact for international travel industry partners

handling B2B and direct customer enquiries

preparing quotations and tailored service packages

creating, updating, and coordinating reservations

following up on enquiries, quotations, and agreed actions

supporting the acquisition and onboarding of new business partners

identifying opportunities to develop existing accounts and increase sales

providing product information and recommendations to partners and customers

coordinating special requests and resolving booking-related issues

working closely with our reception, restaurant, sales, and activity teams.

The role includes both B2B account management and customer-facing work, with a strong emphasis on maintaining successful long-term partnerships. While sales is part of the position, the work is equally about service, communication, coordination, and taking ownership of customer relationships.

Who are we looking for? 🔥

You do not need years of experience in account management or tourism. What matters most to us is the right attitude, a willingness to learn, and the ability to build trust with customers and business partners.

You will succeed in this role if you:

enjoy building and maintaining professional relationships

have a business-minded and solution-focused approach

communicate clearly and confidently with international customers and partners

are comfortable discussing services, preparing offers, and recognizing commercial opportunities

take ownership of your responsibilities and follow agreed actions through to completion

can manage several customer cases and priorities at the same time

work accurately and remain calm under pressure

have excellent spoken and written English

are flexible and available for shift work from Monday to Sunday, including mornings and evenings

Additional language skills are considered an advantage. Previous experience in B2B customer service, account management, sales, reservations, or tourism is beneficial but not required.

What do we offer? 💎

We offer:

a monthly base salary of €2,500–€4,000, depending on your experience and skills

the opportunity to earn commission and performance-based bonuses

comprehensive onboarding and continuous support

practical experience in B2B account management and international tourism

responsibility for real customer and partner relationships from the beginning

a supportive, international, and goal-oriented working environment

the opportunity to develop your commercial, communication, and account management skills

employee benefits and team recreation events

excellent career development opportunities within StayLapland

a stable and trusted local employer

Interested?

Please send your application and CV to staff@staylapland.com using the subject line “StayLapland Key Account Manager.” Remember to include your phone number in your application.

We review applications throughout the recruitment process and will fill the position as soon as we find the right candidate. We therefore encourage you to apply as early as possible.

Join the StayLapland team and help us build successful partnerships and unforgettable experiences in Finnish Lapland!