Front Desk Agent

Quality Inn Castleton is hiring for 2nd shift (3pm-11pm) ! Please only apply within indeed. Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accurate information and proper payment handling - Answer phone calls and respond to guest inquiries, providing excellent customer service - Assist guests with reservations, room assignments, and special requests - Handle guest complaints or issues promptly and effectively, ensuring guest satisfaction - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure smooth operations - Perform night audit duties as required

• Prepare breakfast before breakfast hours open.

Qualifications: - Previous experience in hospitality management or related field preferred - Multilingual skills are a plus, as we often have international guests - Strong guest relations skills with the ability to provide exceptional customer service - Knowledge of hotel operations and front desk procedures - Bilingual proficiency is an advantage - Familiarity with night audit processes is desirable - Excellent phone etiquette and communication skills - Ability to handle difficult situations with professionalism and composure - Strong organizational and multitasking abilities As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, attention to detail, and excellent customer service skills will contribute to creating a positive experience for our guests. Join our team and be part of a dynamic hotel environment. Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs. Job Types: Full-time, Part-time Pay: From $14.00 per hour Benefits: Employee discount People with a criminal record are encouraged to apply Work Location: In person