front desk agent
Your tasks
- Register arriving guests and assign rooms.
- Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Process guests' departures, calculate charges and receive payments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Provide customer service.
Requirements
Education Secondary (high) school graduation certificate.
Personal suitability
- Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Judgement.
- Organized.
- Reliability.
- Team player.
1 year to less than 2 years.
Other
Work conditions and physical capabilities
- Attention to detail.
- Fast-paced environment.
- Standing for extended periods.
- Work under pressure.
Employment terms options
- Early morning.
- Evening.
Employment terms options
- Shift.
- Morning.
- Night.
- On call.
- Day.
- Weekend.
Support for persons with disabilities Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
Support for newcomers and refugees Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) . Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees .
Support for youths Offers on-the-job training tailored to youth. Provides awareness training to employees to create a welcoming work environment for youth.
Support for Veterans Provides awareness training to employees to create a welcoming work environment for Veterans .
Support for Indigenous people Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .
Support for mature workers Applies hiring policies that discourage age discrimination . Provides staff with awareness training to create a welcoming work environment for mature workers .
Supports for visible minorities Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.). Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.