BILINGUAL English VIP IT TECHNICIAN (M/F)

We are looking for an IT Support Technician N2 M/F in Boulogne Billancourt English 4 years of EXPERIENCE required in the same position

Job Description Within the Information Systems Department and in collaboration with the Service Desk Manager, the IT Support Technician provides level 1 and 2 technical assistance to users. They intervene on incidents and requests related to hardware and software environments, perform troubleshooting and installation operations, ensure compliance with resolution deadlines, and ensure the escalation of incidents to the competent teams when necessary. Main Missions

• Welcome, record, process, and resolve IT support requests (N1/N2)
• Diagnose and prioritize incidents and user requests
• Escalate tickets to the relevant teams or experts when necessary
• Populate and maintain the internal and external knowledge base
• Install and configure IT equipment
• Ensure the management and administration of the IT park (workstations, software, equipment, and mobile telephony)
• Participate in the continuous improvement of service quality

Profile Sought Technical Skills

• Significant experience in a similar position
• Good mastery of environments:

o Windows 11 o Android o Google Workspace

• Knowledge of LAN/WAN networks
• Mastery of user support and incident management tools

Behavioral Skills

• Sense of service and user satisfaction
• Excellent communication skills
• Team spirit
• Organization and rigor
• Technical curiosity

Internal

• Reactivity and autonomy