Senior Director of Field Service

Responsibilities Build and scale a high-performing field service organization

Develop and implement preventative maintenance programs across multiple product lines

Establish and manage service-level agreements (SLAs), key performance indicators (KPIs), and operational performance metrics

Manage the department's profit and loss (P&L), including budgeting, forecasting, revenue, and profitability

Lead commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair activities

Build documentation libraries, certification programs, and standardized operating procedures

Recruit, develop, and retain technical field personnel

Manage customer escalations and maintain executive-level customer relationships

Build and manage relationships with third-party service partners

Provide hands-on technical support and troubleshooting when needed

Collaborate with leadership, engineering, and operations teams to support business growth

Required Qualifications 10+ years of progressive leadership experience in field service, electrical infrastructure, power distribution, mission-critical facilities, or a related industry

Experience building or significantly scaling a field service organization

Previous responsibility for a service P&L, including budgeting, forecasting, revenue, gross margin, staffing, and profitability

Experience developing and managing preventative maintenance programs and service agreements

Experience establishing and managing SLAs, KPIs, field service metrics, and operational performance reviews

Significant experience with low- and medium-voltage power distribution equipment, including:

Switchgear

Switchboards

Power Distribution Units (PDUs)

Transformers

Static Transfer Switches (STS)

Strong experience supporting data centers and mission-critical facilities

Experience managing internal field service teams and third-party service partner networks

Proven ability to recruit, organize, lead, and develop technical field personnel

Strong financial and commercial business acumen

Experience managing customer escalations and executive-level customer relationships

Strong understanding of commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair processes

Excellent written and verbal communication skills

Ability to thrive in a fast-growing environment

Willingness to travel regularly

Preferred Qualifications Bachelor's degree in Electrical Engineering, Mechanical Engineering, Business, Operations, or a related field (or equivalent industry experience)

Experience leading a national or multi-regional field service organization

Experience developing recurring service agreements or aftermarket service businesses

Experience with mission-critical commissioning environments

Experience implementing field service management systems, CRM platforms, service ticketing systems, installed-base tracking, and service analytics

Travel Requirements Approximately 25% travel

Up to 50% travel, depending on the candidate's location