Receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
Resolve sales inquiries and payment-related concerns, as well as assist customers in managing their account information, especially when they encounter issues, they cannot fix themselves.
You will work directly with customers via telephone and email to troubleshoot quotes, invoices, and payments for products to facilitate the activation/renewal of new products and/or services
When customers reach out with challenges, you will apply your sales and marketing expertise to recommend the best possible solutions.
You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
Your goal is to ensure that the customer has a positive experience with the product/service
Requirements
Minimum of a B.Sc. qualification
Minimum of 1 year of experience.
Written and verbal communication skills in the English language
Ability to multitask efficiently while managing multiple screens and assignments without losing focus.
Attention to detail to ensure customers have the best experience possible while meeting departmental goals.
Reliability to work assigned shifts and complete work as expected
Experience in the areas of Sales/Billing support and customer service
Capacity to quickly understand and adapt to various web hosting technologies (knowledge of marketing tools, computers, or online banking systems is an added advantage).
Intrinsic motivation to put in 110%+ to provide an outstanding customer service experience.
