QLAB – Sample Reception & Management Officer

QLAB is strengthening its team – We are looking for a Sample Reception & Management Officer!

QLAB is an ISO/IEC 17025 accredited analytical laboratory, with a long-standing presence in the food, water, and environmental analysis sector. We serve processing units, the food industry, and primary production, offering reliable analytical services, technical support, and consultancy on quality and safety matters.

As part of our continuous growth, we are looking for a Sample Reception & Management Officer to strengthen our Front Office, based at our laboratories in Diavata, Thessaloniki.

This is the position through which every sample, every analysis order, and every test report passes to the customer: the customer's first point of contact with the laboratory and the first link in traceability.

What you will do (Key Responsibilities)

• Sample reception: receiving, checking suitability & transport conditions, coding, and ensuring traceability from entry to the issuance of the report.
• Data entry into the laboratory's information system (LIMS): customer details, requested parameters, review of the request.
• Opening and monitoring analysis orders; monitoring turnaround times (TAT) and timely updating of department heads in case of delays.
• Distribution of samples to departments and coordination with analysts regarding priorities and urgent requests.
• Updating customers on the progress of analyses and sending test reports, while maintaining full confidentiality.
• Customer reception, call center, and management of incoming & outgoing correspondence and e-mail.
• Maintenance of records and forms of the Quality Management System (ISO/IEC 17025, ISO 9001).
• General administrative support: communication with suppliers & courier, organization of sampling and appointments, forwarding completed projects for invoicing.

What we ask for (Required Qualifications)

University degree (AEE/TEI). A degree in positive sciences (Chemistry, Food Science & Technology, Agriculture, Biology) will be particularly valued, while degrees in Business Administration / Economics or related fields are also accepted.

1–3 years of experience in a sample reception, clerical/back-office support, or customer service position, ideally in:

• an analytical or diagnostic laboratory (ISO 17025), or
• the food industry / processing unit (QA/QC, Purchasing departments), or
• a B2B technical service company.

• Very good knowledge of English (written & spoken – B2/C1 level · daily written communication with customers).
• Comfort with information systems (LIMS / ERP / CRM) and MS Office (Excel, Word, Outlook).
• Absolute accuracy in data entry, ability to prioritize, and meet deadlines in an environment with multiple parallel requests.
• Professional communication, politeness under pressure, and absolute discretion.

Additional Qualifications (will be valued)

• Previous experience in LIMS or in a laboratory front office / sample reception department.
• Knowledge of quality & food safety systems (ISO/IEC 17025, ISO 9001, ISO 22000, HACCP, IFS, BRCGS).
• Experience in sampling or knowledge of sample maintenance/transport requirements.
• A second foreign language · Category B driver's license.

What we offer

• Full-time position in one of the most dynamic accredited laboratories in the country.
• Competitive compensation package, depending on qualifications & experience.
• Modern working environment in Diavata, Thessaloniki.
• Full training on LIMS and the portfolio of analytical services.
• Opportunities for advancement within a company on a growth trajectory.

How to apply

Send your CV (in Greek or English), along with a short cover letter.

All applications will be treated with full confidentiality.