Your tasks
- Provide on-site technical support, troubleshooting, and diagnostics for commercial electric vehicles and passenger Vehicle.
- Support service centers and customers in resolving complex technical issues efficiently.
- Liaise with Factory engineering and technical teams on product issues, root cause analysis, and solutions.
- Conduct vehicle inspections, fault analysis, and recommend corrective actions.
- Assist in commissioning, testing, and handover of new vehicles.
- Deliver technical training and guidance to service teams, dealers, and customers.
- Monitor vehicle performance and provide feedback for product improvement.
- Ensure accurate and timely documentation of technical cases, service reports, and maintenance records.
- Support warranty claims assessment and technical validation.
- Ensure compliance with safety standards and company procedures.
Requirements
- Diploma or Degree in Mechanical, Electrical, Automotive Engineering, or related field.
- Minimum 2–5 years of experience in automotive aftersales, field service, or technical support.
- Experience with commercial vehicles, EV systems, passenger vehicle or heavy vehicles.
- Strong troubleshooting, analytical and diagnostic skills.
- Good communication and stakeholder management skills.
- Proficient in Microsoft Office applications (PowerPoint, Excel).
- Hands-on and independent for on-site support.
