Technical Manager
QIMA is more than a testing, inspection, certification, and compliance company. Our mission is to provide customers with smart solutions to create products that consumers can trust. With a global reach spanning over 100 countries, QIMA serves the consumer goods, food, and life sciences industries, supporting more than 30,000 brands, retailers, manufacturers, and food producers. The company combines local expertise with digital solutions to bring precision and visibility to quality, safety, and compliance data. What sets QIMA apart is its unique culture: 6,000 employees live and make decisions every day according to QIMA's values. With customer passion, integrity, and a commitment to simplifying things, QIMA continues to revolutionize the testing, inspection, and certification industry.
Main Activities Technically manage 2nd party audit protocols and/or inspections with stakeholders; Manage the internal and technical team of the sector; Support the technical resource planning for projected deliveries; Provide technical support to teams in conducting audits and inspections; Act in customer relations, providing technical support and clarifications; Perform and/or monitor technical audits, inspections, and supervisions; Develop and deliver technical training for the qualification and maintenance of qualification for auditors, inspectors, and reviewers; Manage actions related to the treatment of internal non-conformities and complaints; Approve and qualify new auditors, inspectors, and reviewers, as well as monitor the maintenance of their qualifications; Evaluate and sign technical responses to customers in cases of disputes; Critically analyze Quality Management System documents related to 2nd party activities; Draft and technically review checklists and audit and inspection protocols; Provide technical support to auditors and inspectors during the execution of work; Participate in the drafting and review of quality procedures, customer protocols, and CPOs; Identify training and development needs for the team, promoting necessary training; Perform audits, inspections, and technical reviews according to protocol requirements; Evaluate and decide on the granting, issuance, maintenance, extension, suspension, and cancellation of letters of conformity, as applicable; Define competency requirements for the professionals under your management; Act as an interface between the Technical Department and other areas of QIMA; Support the development and maintenance of the Quality Management System; Participate in the development of new protocols and the adaptation of processes to obtain new accreditations; Ensure the updating of documentation and training related to the protocols under your responsibility; Support the Marketing sector in drafting technical materials and participating in events; Draft and approve purchase orders related to the sector's costs; Ensure the confidentiality of customer and QIMA information; Stay updated regarding policies, procedures, work instructions, legislation, and requirements applicable to the scopes under your responsibility; Participate in meetings and training as needed; Act according to QIMA's values and principles, contributing to the strengthening of the brand; Execute other related activities, as needed by the area; Availability for travel.
Completed higher education in Food Engineering, Chemical Engineering, Veterinary Medicine, Zootechnics, Biology, or related areas; Post-graduate degree in Food Safety or related areas; Minimum of 3 years of experience in food industries, working in Quality Assurance; Experience with management of certifications and standards related to Food Safety, such as GFSI standards, IFS Progress, BRCGS Start!, and similar programs; Practical experience in the Quality Assurance area; Knowledge of Microsoft Office; English; Spanish; Specific technical knowledge of the field of activity; Knowledge of Quality Management Systems (QMS); Knowledge of auditing procedures and techniques; Experience with management of certifications and Food Safety programs; Experience with team and project management; Experience with definition, monitoring, and management of KPIs; Knowledge of operating systems related to the function.
Organization and time management; Verbal and written technical communication; Leadership and team management; Remote team management; Project management and monitoring; Business vision; Result orientation; Excellent customer service and relationship management; Negotiation and conflict resolution skills; Ability to work in a team; Logical and critical thinking; Emotional control; Resilience; Decision-making capacity.