customer relations manager

Customer Service Manager duties and responsibilities A Customer Service Manager is responsible for ensuring the satisfaction of customers at all times. They typically have the following duties and responsibilities: Supervising the daily operations of the customer service department Creating a reliable customer loyalty program Setting customer service goals for team members and helping them reach those goals Interacting with customers and handling customer queries and complaints in a timely manner Maintaining relationships with profitable customers Making weekly and monthly reports and surveys Staying current on the latest industry trends and techniques Requirements: They possess excellent communication and interpersonal skills, public relations skills, marketing and advertising skills, negotiation skills, leadership skills. Must be friendly, independent, aggressive, and has the ability to work as part of a team. Ability to work on Sundays and Public Holidays.